Returns & Exchanges

Due to the perishable nature of our artisanal baked goods, we cannot accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.

1

Inspect Your Delivery

Examine your Diamond Bakery package immediately upon arrival to ensure all items are present and in perfect condition.

2

Document Issues

If there is damage or a fulfillment error, take clear photos of the product and the shipping label within 24 hours of receipt.

3

Contact Support

Email our customer care team with your order number and photos to initiate a request for a replacement or store credit.

4

Resolution Process

Our team will review your claim within 2 business days and issue a refund or dispatch a fresh replacement order at no extra cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing