Frequently Asked Questions

Everything you need to know about our freshly baked treats.

How do you ensure the freshness of your baked goods during shipping?

All items are baked to order and vacuum-sealed or placed in airtight packaging before being shipped in insulated containers to maintain peak flavor and texture.

Do you offer gluten-free or vegan options?

Yes, we have a dedicated selection of gluten-free and vegan pastries. Please check the 'Dietary Needs' section on our product menu for a full list of ingredients.

What is your return policy for food items?

Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a replacement or refund.

How long will my Diamond Bakery treats stay fresh?

Most of our cookies and breads stay fresh for 5-7 days at room temperature. For longer storage, we recommend freezing them in an airtight container for up to 3 months.

Do you provide international shipping?

Currently, we only ship within the continental United States to ensure our products arrive within the necessary timeframe to guarantee freshness.

Can I track my delivery status?

Absolutely. Once your order is dispatched from our bakery, you will receive an email with a tracking number to monitor your package's journey in real-time.